At Best Archery Store, we stand behind our high-performance archery and tactical gear with the same commitment to excellence that marksmen and outdoor professionals demand. If your equipment doesn’t meet our exacting standards, we’ll make it right.

Our 15-Day Precision Guarantee

We accept returns and exchanges within 15 days of delivery for most products. All items must be:

  • In original, unused condition
  • With all original tags and packaging
  • Accompanied by proof of purchase

Non-Returnable Specialty Items

For safety and hygiene reasons, we cannot accept returns on:

  • Archery strings and spares (custom-cut items)
  • Eyewear (for hygiene reasons)
  • Apparel with removed tags or signs of wear
  • Custom-ordered compound bows (made to specification)

Precision Returns Process

Step 1: Initiate Your Return

Email our veteran support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Best Archery Store Team,

I would like to request a return/exchange for my order #[Your Order Number].
Item(s) for return: [Product Name(s)]
Reason: [Please specify]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 2 business hours (MST) with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Ship Your Return

Package items securely and include:

  • Completed return form (will be emailed to you)
  • Original packaging and accessories
  • Copy of your invoice

Return Address:
Best Archery Store Returns
4656 Westfall Avenue
Albuquerque, NM 87102
USA

Step 4: Refund Processing

Once received and inspected (typically within 3 business days):

  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after approval
  • Deductions: Original shipping costs are non-refundable

Exchange Process

For exchanges (size, color, or model changes):

  1. Follow the same return process above
  2. Clearly state your desired replacement item
  3. We’ll ship your new item once the return is received
  4. You’ll be responsible for any price differences

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Allow 3-4 weeks for international return processing

Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately with photos of the issue
  • We’ll provide a prepaid return label
  • Expedited replacement shipping at our cost

Contact Our Veteran Support Team

For any questions about our returns policy:
Email: [email protected]
Response Time: Typically within 2 business hours during MST operating hours

At Best Archery Store, we handle your returns with the same precision and care that goes into crafting our professional-grade archery equipment. Thank you for trusting us with your tactical and outdoor needs.